INFORMATION SYSTEMS:  DESKTOP COMPUTER SUPPORT (IT HELPDESK)

    Tecnova is a leading contract manufacturing and engineering firm that employs only the best engineers and developers with track records of success and the intelligence and drive to always outperform and out-deliver. We provide a challenging, fast-paced, and rewarding environment for professionals who are ready to make a strategic career move.

    Ideal candidates will be seeking more than just a job. If you are looking for an opportunity to contribute your skills and talents at an established, discerning company where your expertise is both valued and expected, please apply.

    Located between Chicago and Milwaukee, Tecnova offers excellent salary packages with 401(k), paid holiday / vacation and medical.

    Position

    Tecnova is seeking a Desktop Computer Support person to join our select team of professionals who are ready to contribute their expertise and passion to supporting Tecnova’s mission of creating cutting-edge customer driven engineering solutions.

    Scope

    • Tecnova’s network infrastructure consists of ~4 VMWare Servers and ~100 desktop computers.

    Core Requirements

    • Associates degree (minimum)
    • 2+ years of experience in a desktop administration role
    • Excellent verbal and written English communication skills
    • Ability to interact directly with team members and work independently
    • Well-developed interpersonal skills
    • Excellent attention to detail, organized and self-motivated
    • Flexible and adaptive to change

    Technologies

    • Computer, network operations and maintenance
    • Microsoft Windows 7 / 10
    • Microsoft Windows Server 2008 / 2012 / 2016
    • Microsoft Office Applications
    • VMWare ESXI, Veeam Backup & Replication
    • Cisco networking

    Responsibilities

    • Provide support for Windows workstations, various peripherals, and VOIP phones
    • Perform hardware and software installation, upgrades and configuration
    • Support corporate audio/visual equipment
    • Administer facility security badge access system
    • Create and update all necessary installation and configuration documentation as it relates to deploying and maintaining the PC environment
    • Perform & maintain routine backups of servers
    • Adhere to company procedures for hardware/software requests and installs
    • Provide problem diagnosis and resolution for hardware and software problems
    • Install all peripheral components such as printers, scanners, phones and disk drives
    • Answer inbound technical support calls and emails
    • Provide telephone, in-person, and remote support to end-users
    • Coordinate activities with other departments as needed
    • Troubleshooting of LAN/WAN connectivity issues
    • Provide accurate and timely logging of problems
    • Work with vendor, software provider, and manufacturer support as needed
    • Image new and existing desktop systems
    • Maintain proper inventory of corporate assets
    • Provide updates, status information, and completion information to manager and/or users as needed
    • Escalate issues as needed
    • Occasional car based travel between remote sites to perform assigned duties

    Additional Requirements

    • Ability to lift and carry computers and monitors
    • Adherence to strict non-disclosure requirements to maintain confidentiality of customer solutions
    • Limited travel may be required
    • No 3rd-party resumes accepted. Principals only – no agencies or contractors
    • Candidate must be a U.S. citizen or permanent U.S. resident authorized to work in this country for any employer
    • Pre-employment drug screening & background check
    • Because of the immediacy of this position, we are unable to sponsor people at this time

    Location

    • Waukegan, IL - Tecnova Engineering & Manufacturing Headquarters
    • 1st shift position – Full Time  7:30 AM – 4:30 PM

    Benefits

    • Competitive salary commensurate with experience and expertise
    • Holiday & vacation pay
    • 401(k)
    • Medical, dental and vision insurance

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